Question 1

What materials do you use in your jewelry?

Accepted Answer

We use high-quality materials, including 18K gold, sterling silver, platinum, and a variety of precious and semi-precious gemstones such as diamonds, sapphires, and emeralds. Each piece is crafted with precision and care to ensure durability and timeless beauty.

Question 2

Are your gemstones conflict-free?

Accepted Answer

Yes, all of our gemstones are sourced from suppliers who adhere to strict ethical guidelines. We are committed to offering conflict-free diamonds and gemstones, ensuring that our jewelry is both beautiful and responsibly sourced.

Question 3

How do I determine my ring size?

Accepted Answer

You can determine your ring size by visiting a local jeweler for a professional fitting or by using a ring sizing guide available on our website. If you’re unsure, our customer service team is happy to assist you in finding the perfect size.

Question 4

Can I customize a piece of jewelry?

Accepted Answer

Absolutely! We offer custom jewelry design services. Whether you want to modify an existing design or create something entirely new, our expert jewelers will work with you to bring your vision to life. Contact us to discuss your ideas and start the design process.

Question 5

What is your return policy?

Accepted Answer

We offer a 30-day return policy on most items, provided they are in their original condition and packaging. Custom or engraved pieces may not be eligible for returns. Please review our full return policy on the website or contact our customer service for more information.

Question 6

How should I care for my jewelry?

Accepted Answer

To maintain the beauty of your jewelry, clean it regularly with a soft cloth and mild soapy water. Store your pieces in a dry, cool place, ideally in a soft pouch or lined jewelry box. Avoid exposure to harsh chemicals, and remove your jewelry before swimming or engaging in strenuous activities.

FAQ